HOW TO PAY YOUR RENT

DIRECT DEPOSIT

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You can direct deposit into our account over the counter at a National Australia Bank Branch or through your internet/phone banking service. 

        Account Name: Real Estate HQ Trust
      AccountNumber: 89 436 0477
                         BSB: 084 120

Important: 

You must put in your last name and your reference number.

You will find your reference number on the back of your tenant card.

The onus is on you to ensure that this information is included with your deposits at all times. 

If a genuine error does occur we will work with you. Under the new tenancy laws, we will recognise the date you made the transaction as the actual date in the event that a Form 11 or Form 12 is issued.

You cannot use this card to pay rent at a post office. You will still need to fill in a deposit slip if paying over the counter at a bank branch.

CREDIT CARD

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Credit card payments now accepted. You can call us to make/authorise the payment over the phone or email us. Earn rewards and have better control of your cashflow.

If you have not yet provided us with your details:- you can do so by downloading this form and sending it back to us: Credit Card Debit Request Form

Important: 

A 2% fee applies to the transaction value. We only accept standard Visa or Mastercard. We do not accept American Express or Diners cards. 

Our refund policy for payments made via credit cards.A refund will only be provided if the rent paid is in advance of the terms and conditions on the Lease Agreement.Fees may apply. 

Please refer to your General Tenancy Agreement for specific terms attached to this service.

Emailing your authority is only possible if you are already set up with in our system.Property Management HQ will not be held liable for any loss suffered if you email sensitive information.

MONEY ORDER

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Money Orders accepted for rent payment. It must be made out to: 

                   Real Estate HQ Trust Account

You may purchase this from any Australia Post outlet and mail to: 

                   Real Estate HQ Pty Ltd TA Property Management HQ
               PO Box 3456 Loganholme Qld 4129


Important: 

You must fill in your name and address on the reverse of the money order. We will not recognise your payment until we receive it. 

If we have already issued a Form 11 - Notice to Remedy Breach or Form 12 - Notice to Leave due to your non payment of rent, we will be unable to rescind it without written notice from the owner/lessor.

BANK CHEQUES

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Bank cheques accepted for rent payment. It must be made out to:

                 Real Estate HQ Trust Account


You may purchase this from your financial institution and mailed to :  


                 Real Estate HQ Pty Ltd TA Property Management HQ
              PO Box 3456 Loganholme Qld 4118


Important: 

You must fill in your name and address on the reverse of the bank cheque. We will not recognise your payment until we receive it. 

If we have already issued a Form 11 - Notice to Remedy Breach or Form 12 - Notice to Leave due to your non payment of rent, we will be unable to rescind it without written notice from the owner/lessor.

ARREARS

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Property Management HQ regards the failure to pay rent as a serious breach and it will be dealt with under the Residential Tenancies and Rooming Accommodation Act 2008 .

At the very start of all tenancies, we will go through our Arrears Policy with you - it is our obligation to protect the rental income from the properties we look after.

If you repeatedly breach your rental obligations, we will seek to terminate your rental with us. It is important you immediately notify us when you are unable to meet your rental obligations so we can make other arrangements and avoid unnecessary court action.