Maintenance
Maintenance
If during your tenancy there is maintenance that is required, you must advise us straight away. You must do so via the online maintenance request, directly email us or fax/post written request to us. You will be given a maintenance lodgment number for your reference and a tradesperson will contact you in due course. It therefore important your contact information is correct. We want to do the right thing by you so your assistance with access and information would be most appreciated.
FOR ALL NEW PROPERTIES: Please refer to the contact sheet for warranty that came with your sign up paperwork.
MANUALS: where manuals have been provided, they remain the property of the owner and must be returned at the end of the tenancy.
No hot water
If your water system is electric and you have running water but it is cold, please check with your electricity service provider. There are times when you have been switched onto off peak and this may have affected your heating times. Depending on your water system, some systems require filling up every 6 months. There will be a lever on the side; you need to gently lift this until water comes from the overflow valve.
If you have checked the above and still have no hot water – you will require the services of an electrician, and we will make this arrangement for you on receipt of the maintenance request in the appropriate format.
Gas: please contact the Gas service provider. Sometimes your gas bottles have run out and the pilot flame is off. If a service call has been issued and it is found that you have no gas, you will be billed for the service – not the owner.
No water
EMERGENCY REPAIRS:
The Act states emergency repairs are:
• a burst water service or a serious water service leak;
• a blocked or broken lavatory system or fittings;
• a serious roof leak;
• a gas leak;
• a dangerous electrical fault;
• flooding or serious flood damage;
• serious storm, fire or impact damage; or
• a serious fault in any staircase, lift or other common area which inhibits or unduly inconveniences residents in gaining access to or using the premises.
Source: RTA
For emergency repairs call
Lu Bracher
0425 22 5678
If you are unable to contact our office in time, you may contact a qualified tradesperson and have the matter fixed if in your opinion, delay may cause more damage to property or cause harm to persons.
The cost of repairs must not be greater than 2 weeks rent. |
In the instance you have no water running through your taps, please check that the water valve in the green box at the front of the house has not been switched off by persons passing by. If the problem is isolated, please check that a child has not inadvertently turned a tap under the counter off (some properties have isolation taps under the cabinet).
Sewerage blockage
If your drains or sewerage are blocked we will need to send a plumber out to attend. Please be mindful that you take care to prevent items going down the drain that may cause blockage over time.
If it is found that the cause of such blockage was contributed by misuse, you will be charged the cost of repair. We will rely on the professional opinion of the trade’s people attending.
No GAS
There are two types of gas that are available to properties - underground and gas bottles.
If you have a property that is supplied by Mains (underground) you will need to check your valves and contact the service provider first as they may be doing works in the area that are affecting the supply to your property.
If you have gas bottles - please check that the gas bottles are full and if it is empty - you will need to rotate it with the full bottle and contact your service provide to send you a new bottle as back up.
Please note: Gas bottle change over will disrupt your gas hot water service. In most new properties, this is simply done so by turning off the power supply to gas - located inside the gas unit. Please refer to your manuals folder or disc that was provided at the start of the tenancy.
we welcome you to contact us, however, if the fault is found that no gas was left in the bottle - you will be liable for the service call.
Please note: if you have tried everything above and this still does not work - Please fill in the form and or call us - we do not want you to be without this essential service to the property. In a lot of new properties, things can go wrong and we want to encourage you to let us know because if it is a warranty matter - this will be fixed by the manufacturers agent.
Maintenance Repair Request Form