This page has been designed to assist our Tenants with some common problems that can occur during a tenancy.
Please read this page and action ALL the steps BEFORE making contact with our office.
It is our responsibility on behalf of the property owner to rectify any faulty issues with appliances etc. However if in due course a contractor is requested and the ‘fault/problem’ is a Tenant fault e.g. non payment of account, or a faulty appliance owned by the tenant, then the contractor fees and charges will be forwarded to the tenant for immediate payment.
Problem: No Power
- Is there power to the property? Do any switches, lights, powerpoints work?
- Have adjoining properties lost power as well?
- Have you paid your account?
Go to the fuse box
- Is the Main Switch circuit breaker off?
- Is the Safety Switch circuit breaker off?
If none of the above is an issue then please contact our office immediately on 0425 22 5678.
Problem: No Hot Water
Run through ‘No Power’ possible problems above.
- Is the Hot Water circuit breaker off?
Is there water running into the tank?
Do the pipes feel warm?
Does the system need topping up?
If your supply of hot water does not seem to last as long as it should, your hot water system may need topping up.
Locate the filler valve on the side of the hot water system (see pic above) and lift the floppy lever until water flows from the overflow. Repeat this process every few months.
If you have checked the above and still have no hot water – you may require the services of an electrician, and we will make this arrangement for you on receipt of the maintenance request in the appropriate format.
- do you have any gas?
- have you paid your account?
- are the gas bottles connected properly?
- Has the pilot light gone out?
There are two types of gas that are available to properties – underground and gas bottles.
If you have a property that is supplied by Mains (underground) you will need to check your valves and contact the service provider first as they may be doing works in the area that are affecting the supply to your property.
If you have gas bottles – please check that the gas bottles are full and if it is empty – you will need to rotate it with the full bottle and contact your service provide to send you a new bottle as back up.
Please note: Gas bottle change over will disrupt your gas hot water service. In most new properties, this is simply done so by turning off the power supply to gas – located inside the gas unit. Please refer to your manuals folder or disc that was provided at the start of the tenancy.
We welcome you to contact us, however, if the fault is found that no gas was left in the bottle – you will be liable for the service call.
Please note: if you have tried everything above and this still does not work – Please fill in the form and or call us – we do not want you to be without this essential service to the property. In a lot of new properties, things can go wrong and we want to encourage you to let us know because if it is a warranty matter – this will be fixed by the manufacturers agent.
FOR ALL NEW PROPERTIES: Please refer to the contact sheet for warranty that came with your sign up paperwork.
MANUALS: where manuals have been provided, they remain the property of the owner and must be returned at the end of the tenancy.
Problem: No water
In the instance you have no water running through your taps, please check that the water valve in the green box at the front of the house has not been switched off by persons passing by. If the problem is isolated, please check that a child has not inadvertently turned a tap under the counter off (some properties have isolation taps under the cabinet).
Problem: Sewerage blockage
If your drains or sewerage are blocked we will need to send a plumber out to attend. Please be mindful that you take care to prevent items going down the drain that may cause blockage over time.
If it is found that the cause of such blockage was contributed by misuse, you will be charged the cost of repair. We will rely on the professional opinion of the trade’s people attending.
The most common problem in properties is water leaking from wet areas eg bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use. Advise our Agency if there is a problem.
If the problem is a ‘serious’ water leak, this is classified as an emergency repair under the Legislation and the Agency must be notified immediately.
- clean filter before every use of the dryer
- is power on
- dryer is not overloaded
- is air temperature hot when running
This appliance is not essential. Please complete a Repair Advice Form and send to our Agency to report failure.
Problem:Faulty switches and fans
Do not attempt to fix it yourself. Do not use switches. Contact our Agency as soon as possible.
Check if power is connected or check power box for tripped switch or blown fuse. Contact us to arrange a service.
If the food disposal fails to work, push the reset button. This button is located under the unit and is usually coloured red. Do not attempt to disassemble unit. If this does not rectify the problem please complete a repair advice form and send to our Agency (use the old fashioned newspaper disposal method until attended to). Tenants will be required to pay for callouts to repair food disposal units that are blocked due to Tenant misuse or abuse.
Problem:Leaking from toilet
Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the Repair Advice Form and send to our Agency to arrange for a tradesperson.
Check power or fuse box. Ensure the power is on and the switch has not tripped. If problem not remedied contact your Property Manager.
Check power and fuse box. Clean filter.
- Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
- No metal objects are to be allowed in the pool as it could cause corrosion marks
- No animals allowed in the pool as this creates a huge chemical imbalance.
- Ensure regular water testing for correct PH level to prevent mould/fungus forming in the pool.
- Vacuum at least once a week to keep pool clear of debris.
- Regular checks of the pump to ensure the motor is working correctly and efficiently (making funny noises could be a forerunner to a problem). Leaking or pooling water at the pump could mean a cracked casing and will need attention.
- Even if a pool is maintained for you, it is your responsibility to alert if any problems.
Problem:Shower/bath water drainage
- Clean water outlet of hair and soap build up which can block water drainage.
- that the power is connected
- that the water taps are turned on
- the load of clothes is not off balance or too high
- lid is connecting with on/off switch when closing
- hoses are securely attached
- if leaking, check hoses for splits
When all else fails, phone us during Agency hours. If late Sunday night and out of clean clothes, locate nearest Laundromat and phone the Agency Monday.
Water bubbling out of the ground could be a serious problem and could lead to further complications. Phone our Agency immediately as this is an ‘emergency’ matter.
Emergency maintenance must be reported immediately. CLICK HERE for more information. All emergencies must be phoned through to the Agency as soon as possible and then formalised in writing.
All general maintenance must be put in writing using the repair/request forms that are available from our Agency.